FAQ

Is the service confidential?
Yes. Information is only disclosed through a release of information signed by the patient or parent if the patient is a minor child.

How long does it take to get an appointment to see a therapist?
EAP referrals are scheduled within three days.

My work schedule is hectic. Will it be difficult to obtain an appointment?
Cayuga Counseling Services has evening appointments until 7:00 pm Mon, Tues, and Thurs, and until 8:00 pm Wed.  Appointments prior to 9:00 am are also possible.

Can an employer make a direct referral?
An employer can discuss a case with the EAP Coordinator but the referred employee must make the initial contact.

Are spouses, partners and children eligible for services?
Most EAP’s extend services to spouses, partners and children. Ask your HR person or call the EAP Coordinator at 253-9795.

How much does it cost to go to counseling?
The first three visits are free. If additional visits are needed, we bill insurance or set a fee. No one is refused service based on their ability to pay.